1. Where we ship

Worldwide shipping to supported destinations. Supported countries and territories are controlled by server configuration and may change when carrier service, sanctions, customs restrictions, safety requirements or operational constraints change. A destination shown in the country selector can still be refused before payment if the configured carrier cannot serve the country, territory or postal area.

If a destination is unavailable, checkout displays: “Shipping is currently unavailable to this destination.”

2. Shipping price

Standard international shipping costs €20 for each Layer Bear. Checkout displays the product subtotal, shipping and the complete total before payment. A pair contains two figures, so its shipping cost is €40. Expedited service is not currently promised.

3. Production and delivery estimates

Production normally takes 1–5 days and may occasionally take up to 7 days. Delivery time begins after dispatch and varies by destination and selected carrier. It is not the same worldwide and is not guaranteed. Customs clearance, inspections, local delivery networks, remote-area handling, severe weather and peak periods can cause delay.

4. Duties, taxes and customs

The recipient is responsible for import duties, taxes, handling charges and customs fees that may be requested by the carrier or customs authority before or on delivery. Do not assume these charges are included unless checkout expressly says so. International shipments may be opened or delayed by customs, and Layerstudio may have to provide order and address information to the carrier or customs authority.

5. Address checks

Enter a complete address, country, postal code, phone number and any apartment or access details. Checkout blocks countries and configured postal areas that are not serviceable. Layerstudio will not accept an order where available carrier information shows that delivery cannot be made to the supplied address. If a limitation is discovered after payment, Layerstudio will contact the buyer and refund the affected order if no deliverable correction is available.

6. Dispatch and tracking

Orders are dispatched from Latvia using Omniva, Latvijas Pasts or another suitable carrier. The carrier is selected for the destination and service available at dispatch. Once shipped, the confirmed carrier and tracking number are sent to the email address used for the order when tracking is available. The parcel is prepared for transport in protective packaging.

7. Delay, loss or damage

If tracking stalls, the parcel does not arrive, or the box appears damaged, contact mind00feel@gmail.com promptly with the order number and photographs where relevant. Do not discard the packaging until instructions are provided. Layerstudio will investigate with the carrier and provide the remedies required by applicable law.